Returns and Exchanges Policy
Returns and Exchanges Policy
Last updated: 23 October 2026
1. Scope
This policy covers Xmadar clothing, including T-shirts, tracksuits and jackets. Time periods run from delivery. Mandatory rights in the country of sale and any more favorable guarantees remain applicable. Returns are not restricted to manufacturing defects and rights do not automatically expire after seven days.
2. Early reporting of manufacturing defects
Please inspect your item on delivery and report any manufacturing defect, damage or incorrect item within the first 7 days to help us investigate and resolve it promptly. This is an early-reporting request only. It does not remove your rights if a defect appears or is reported later within the legal period.
3. Exchanges or returns within 14 days in Egypt
Consumers may request an exchange or return for a refund within 14 days of delivery without giving a reason, subject to statutory exceptions. The item should remain in its condition at sale. Please retain labels, accessories, packaging and proof of purchase where possible. These formalities alone do not invalidate a defect claim, and charges contrary to statutory rights will not be imposed.
4. Defective or nonconforming goods
In Egypt, within 30 days of delivery you may request replacement of a defective or nonconforming item or return it for a refund without additional cost, as provided by law. We bear necessary return costs where a defect or an incorrect item is established. Manufacturing defects do not include damage caused by misuse or washing contrary to care instructions. Reasons for refusing a claim will be explained without limiting your right to challenge the decision or complain.
5. How to request help
Contact the store using its published contact details. Provide your order number, the item concerned, details of any problem and supporting photos where possible. Do not send card details or verification codes. We will explain the return process and confirm the appropriate return address; please do not send goods to an unconfirmed address. Photos assist assessment but do not replace inspection where needed. An unboxing video is not a condition of statutory rights.
6. Processing and refunds
After checking the request, a replacement is arranged subject to availability or the amount due is refunded in accordance with your choice and legal rights. In Egypt, defect claims are handled within one week of approaching the store as required by law. Refunds use the original payment method unless another lawful method is agreed. For withdrawal from a distance sale, refunds are made within no more than 7 days after the product is returned, as required by law. Your payment provider may need additional time to show the credit; refund transaction details will be provided when processed. Store credit will not replace a refund owed without your agreement.
7. Exceptions and international orders
Only legally permitted exceptions apply, such as a change in the item's condition caused by the consumer or a correctly supplied item made to the consumer's individual specifications. Discounts alone do not remove legal rights, and exceptions do not eliminate valid defect rights. For orders outside Egypt, return procedures and costs must be disclosed before purchase for the destination while respecting mandatory local rights. The 7-day reporting request does not restrict those rights.
8. Complaints
If an issue cannot be resolved, you may complain through the store or approach Egypt's Consumer Protection Agency or the competent authority in the country of sale. This policy does not require waiver of any statutory right.
1. Scope
This policy covers Xmadar clothing, including T-shirts, tracksuits and jackets. Time periods run from delivery. Mandatory rights in the country of sale and any more favorable guarantees remain applicable. Returns are not restricted to manufacturing defects and rights do not automatically expire after seven days.
2. Early reporting of manufacturing defects
Please inspect your item on delivery and report any manufacturing defect, damage or incorrect item within the first 7 days to help us investigate and resolve it promptly. This is an early-reporting request only. It does not remove your rights if a defect appears or is reported later within the legal period.
3. Exchanges or returns within 14 days in Egypt
Consumers may request an exchange or return for a refund within 14 days of delivery without giving a reason, subject to statutory exceptions. The item should remain in its condition at sale. Please retain labels, accessories, packaging and proof of purchase where possible. These formalities alone do not invalidate a defect claim, and charges contrary to statutory rights will not be imposed.
4. Defective or nonconforming goods
In Egypt, within 30 days of delivery you may request replacement of a defective or nonconforming item or return it for a refund without additional cost, as provided by law. We bear necessary return costs where a defect or an incorrect item is established. Manufacturing defects do not include damage caused by misuse or washing contrary to care instructions. Reasons for refusing a claim will be explained without limiting your right to challenge the decision or complain.
5. How to request help
Contact the store using its published contact details. Provide your order number, the item concerned, details of any problem and supporting photos where possible. Do not send card details or verification codes. We will explain the return process and confirm the appropriate return address; please do not send goods to an unconfirmed address. Photos assist assessment but do not replace inspection where needed. An unboxing video is not a condition of statutory rights.
6. Processing and refunds
After checking the request, a replacement is arranged subject to availability or the amount due is refunded in accordance with your choice and legal rights. In Egypt, defect claims are handled within one week of approaching the store as required by law. Refunds use the original payment method unless another lawful method is agreed. For withdrawal from a distance sale, refunds are made within no more than 7 days after the product is returned, as required by law. Your payment provider may need additional time to show the credit; refund transaction details will be provided when processed. Store credit will not replace a refund owed without your agreement.
7. Exceptions and international orders
Only legally permitted exceptions apply, such as a change in the item's condition caused by the consumer or a correctly supplied item made to the consumer's individual specifications. Discounts alone do not remove legal rights, and exceptions do not eliminate valid defect rights. For orders outside Egypt, return procedures and costs must be disclosed before purchase for the destination while respecting mandatory local rights. The 7-day reporting request does not restrict those rights.
8. Complaints
If an issue cannot be resolved, you may complain through the store or approach Egypt's Consumer Protection Agency or the competent authority in the country of sale. This policy does not require waiver of any statutory right.