Shipping and Delivery Policy
Shipping and Delivery Policy
Last updated: 23 October 2026
1. Delivery areas
Xmadar starts selling from Egypt, with expansion to the Middle East and other Arab countries subject to service availability. Mentioning a region does not mean every country or city is served. An address is accepted only where its destination is offered for the order and service can be confirmed.
2. Charges and timing
Shipping charges, estimated delivery times and available delivery options are disclosed before order confirmation, based on the destination, items and service provider. If the charge or estimate for your destination is missing, contact us for these details before purchasing. This policy does not promise one shipping price or delivery period for all locations. Additional store charges will not be collected without prior agreement.
3. Preparation and tracking
Orders are checked for item availability, delivery information and payment status under the chosen payment method before preparation and dispatch. Tracking information is sent where available. We may contact you to verify address details or resolve fulfillment issues. If an order cannot be fulfilled or is delayed, we explain the available options, including cancellation and refunds where required.
4. Address and receipt
Provide the recipient's name, a reachable telephone number and a clear address with the city, area and details needed for delivery. Contact us promptly with the order number to request an address change; feasibility depends on preparation and dispatch status. Check the package and item on delivery and tell us about damage, missing items or an incorrect product. Failure to record an unboxing video or report on the delivery date does not remove statutory rights.
5. Failed delivery and delays
If the recipient cannot be reached or the address is incomplete, we contact you to coordinate a solution with the carrier. Any permitted charge for another attempt or a destination change is disclosed for your agreement first. Non-receipt does not automatically forfeit your money or statutory rights. If delivery is later than agreed, contact us to investigate or exercise applicable cancellation and refund rights.
6. Orders outside Egypt and customs
International shipping is available only to destinations accepted for the order. Store-collected charges and responsibility for any import duties or local taxes must be explained before confirmation. Customs procedures may affect arrival times. If the total cost or responsibility for duties is unclear, request clarification before purchasing. These procedures do not reduce mandatory rights in the country of sale.
7. Cancellation, exchanges and returns
The published returns policy applies to dispatched orders. Costs are not automatically deducted where there is a manufacturing defect, an incorrect item or a delay for which the law requires reimbursement of charges. Coordinate with us for the correct return address before sending an item back.
8. Contact
For delivery questions or problems, use the contact channels published in the store and provide your order number, destination and a description of the issue. Do not send sensitive payment details or verification codes.
1. Delivery areas
Xmadar starts selling from Egypt, with expansion to the Middle East and other Arab countries subject to service availability. Mentioning a region does not mean every country or city is served. An address is accepted only where its destination is offered for the order and service can be confirmed.
2. Charges and timing
Shipping charges, estimated delivery times and available delivery options are disclosed before order confirmation, based on the destination, items and service provider. If the charge or estimate for your destination is missing, contact us for these details before purchasing. This policy does not promise one shipping price or delivery period for all locations. Additional store charges will not be collected without prior agreement.
3. Preparation and tracking
Orders are checked for item availability, delivery information and payment status under the chosen payment method before preparation and dispatch. Tracking information is sent where available. We may contact you to verify address details or resolve fulfillment issues. If an order cannot be fulfilled or is delayed, we explain the available options, including cancellation and refunds where required.
4. Address and receipt
Provide the recipient's name, a reachable telephone number and a clear address with the city, area and details needed for delivery. Contact us promptly with the order number to request an address change; feasibility depends on preparation and dispatch status. Check the package and item on delivery and tell us about damage, missing items or an incorrect product. Failure to record an unboxing video or report on the delivery date does not remove statutory rights.
5. Failed delivery and delays
If the recipient cannot be reached or the address is incomplete, we contact you to coordinate a solution with the carrier. Any permitted charge for another attempt or a destination change is disclosed for your agreement first. Non-receipt does not automatically forfeit your money or statutory rights. If delivery is later than agreed, contact us to investigate or exercise applicable cancellation and refund rights.
6. Orders outside Egypt and customs
International shipping is available only to destinations accepted for the order. Store-collected charges and responsibility for any import duties or local taxes must be explained before confirmation. Customs procedures may affect arrival times. If the total cost or responsibility for duties is unclear, request clarification before purchasing. These procedures do not reduce mandatory rights in the country of sale.
7. Cancellation, exchanges and returns
The published returns policy applies to dispatched orders. Costs are not automatically deducted where there is a manufacturing defect, an incorrect item or a delay for which the law requires reimbursement of charges. Coordinate with us for the correct return address before sending an item back.
8. Contact
For delivery questions or problems, use the contact channels published in the store and provide your order number, destination and a description of the issue. Do not send sensitive payment details or verification codes.